Overview

Welcome to SyMetric Support Center!

Our dedicated support team proactively helps you optimize your performance and improve speed by being your reliable technology partner. We save time for your team by helping you move faster on the cloud and focus on your core business. Close to 99% of the requests we receive are answered at best within 24 hours.

Frequently Asked Questions

Need more help?

Call Us

+91 (80) 4113 540

+91 97402 72700

Email Us

support@symetricsystems.com

Overview

Welcome to SyMetric Support Center!

Frequently Asked Questions

How do I access SyMetric Clinical Trial Platform? Do I need to install any specific software to use it?

Can SyMetric products integrate with other systems?

How is SyMetric Clinical Trial Platform validated?

How can I get support for SyMetric’s products and solutions?

Is there any limit for the number of Studies, Sites, or Users that can be managed on the SyMetric Clinical Trial Platform?

Can SyMetric Clinical Trial Platform be used for academic research?

Can we change the build Parameters once the Study Build is completed and the Trial has started?

Do you have Standard Operating Procedures (SOPs) in place to handle various business processes?

Does the IRT Solution on SyMetric Clinical Trial Platform come with IVRS capabilities?

How and where is the solution hosted? Can we customize the host of the solutions on our Cloud infrastructure?

Do we get training on how to use SyMetric Products and Solutions?

Does SyMetric have a back-up mechanism to deal with system failures?

Is the technical support desk available 24/7?

Can the IRT Solution on SyMetric Clinical Trial Platform manage the reverse supply chain of Clinical Supplies?

Can the IRT Solution on SyMetric Clinical Trial Platform keep an account of the drugs dispensed to Subjects or Trial Participants?

Need more help?

Call Us

Email Us